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Automotive

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Microsoft Dynamics for Automotive

Connect Your Operations From Showroom to Service

With Dynamics 365, automotive businesses can optimize sales, service scheduling, parts management, and customer engagement—all in one platform. From dealership networks to aftermarket service providers, the platform supports streamlined inventory, order processing, and customer follow-up.

Today’s automotive businesses must meet rising expectations for speed, personalization, and digital engagement. Dynamics 365 integrates vehicle sales, CRM, after-sales service, and parts logistics to deliver a consistent experience across touchpoints. Manage trade-ins, financing, warranty claims, and service appointments with real-time data that connects front-of-house teams with workshop technicians. Gain insights into vehicle lifecycles, track service history, and personalize follow-ups to enhance customer retention.

Key Benefits

  • Integrated vehicle sales and service records
  • Real-time parts and inventory tracking
  • CRM-driven customer engagement
  • Workshop and technician scheduling
  • Finance and warranty management integration
  • Dealer and manufacturer collaboration tools

IBM for Automotive

Accelerate Transformation With AI-Powered Insights Across the Vehicle Lifecycle

IBM watsonx helps automotive companies—from OEMs to finance providers—streamline operations, enhance customer engagement, and deliver smarter, connected experiences. By combining data, AI, and automation into a single, scalable platform, watsonx enables intelligent decision-making across sales, service, logistics, and financing.

In an industry rapidly shifting toward electrification, personalization, and digital retail, watsonx empowers automotive businesses to stay ahead. From predictive maintenance to personalized financing offers, watsonx enables real-time insights that improve both customer satisfaction and operational efficiency. AI models help teams forecast demand, manage inventory, optimize technician scheduling, and streamline warranty claims—all while improving collaboration between dealerships and manufacturers.

Key Benefits

  • AI-driven insights into vehicle sales, usage, and maintenance patterns
  • Enhanced customer personalization across digital and physical touchpoints
  • Real-time tracking of inventory, parts, and service performance
  • Predictive maintenance and scheduling powered by machine learning
  • Streamlined finance and warranty processing through automation
  • Scalable collaboration between OEMs, dealers, and service providers

Get in Touch to Learn More About Automotive Services

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