Case Study – FRANKE
How did Efficiency/Productivity/Revenue improve since implementing Dynamics NAV?
“Over the last 4-5 years with Austral Dynamics, we have made many improvements in the information we record, use and report on in Navision. All of these improvements have resulted in our business becoming more efficient, effective, and most importantly, have enabled us to provide additional value to our customers.”
How did Austral Dynamics’ enhancements to Dynamics NAV benefit FRANKE?
“We have a strong partnership with Austral Dynamics and have worked together on several large projects that are outside our normal Navision activity. This work includes adding on customer web portals, integrating additional customers in our EDI process and adding MachShip to our business process. The expertise and support that the team at Austral Dynamics has brought to this activity has resulted in fantastic project execution and Austral Dynamics adding a lot of value to our business. We are partners with Austral Dynamics in taking our business to the next level.”
How smooth was the upgrade process? Were issues resolved efficiently by Austral Dynamics Support?
“If we have an issue related to an upgrade or Navision maintenance activity, the team at Austral Dynamics was there any time we needed their support. Issues are always resolved quickly and efficiently.”
How effective was the training provided by Austral Dynamics?
“Anytime we received training on new features added to NAV, the training is always very well suited to the capabilities of our staff. New features and how they should be used are explained thoroughly and effectively.”
Overall, how would you describe the service provided by Austral Dynamics?
“We are way beyond satisfied with the service and support provided by Austral Dynamics! We are very fortunate to have the team at Austral Dynamics by our side!”
– Kevin Bergman, General Manager at FRANKE Australia
