What is Microsoft Dynamics 365 Customer Relationship Management (CRM)?
Microsoft Dynamics 365 CRM is a cloud-based or on-premises solution that helps you manage your customer interactions and relationships. It provides a centralized platform for managing customer data, sales processes, marketing campaigns, and customer service activities.
The solution includes modules for sales, marketing, and customer service, which can be used independently or in combination to provide a complete view of customer interactions. The sales module includes features for lead and opportunity management, territory management, and forecasting. The marketing module includes features for lead generation, email marketing, and event management. The customer service module includes features for case management, knowledge management, and customer
service automation.
Dynamics 365 CRM also delivers a range of tools and integrations for customization and extension of the solution to meet your specific business needs. With its advanced analytics and reporting capabilities, you can gain insights into customer behavior and improve their overall customer experience.
