Support and Maintenance - Austral Dynamics
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Services Support and Maintenance

Support and Maintenance

Your Dynamics 365 solution is a powerful platform – but even the best systems need expert support to evolve, adapt, and deliver long-term value. At Austral Dynamics, we’re here long after go-live to ensure your system continues to perform at its best.

Whether you need technical support, system customisations, new module implementations, or help scaling your solution as your business grows, our Support & Maintenance services are designed to keep you moving forward.

Reliable Support, When You Need It

We offer responsive, expert-led support that solves issues quickly and prevents small problems from becoming bigger ones. Our team understands the urgency of downtime and the need for clear, consistent communication.

We offer responsive, expert-led support that solves issues quickly and prevents small problems from becoming bigger ones. Our team understands the urgency of downtime and the need for clear, consistent communication.

Our Support Includes

  • Priority-based ticket resolution
  • Email and phone-based support during business hours (or tailored SLAs)
  • Bug fixes, error resolution, and technical troubleshooting
  • Ongoing user assistance and guidance
  • Version upgrades and patch management

We don’t just close tickets – we aim to add value with every interaction.

Customisations & Enhancements

Tailored to How You Work

Every business is unique, and so are its systems. We work with you to adapt Dynamics 365 to better fit your workflows and business rules. From small tweaks to large feature rollouts, we ensure your system is optimised for your operations.

Examples of Customisations

  • Custom dashboards, forms, or reports
  • Automated workflows and approvals
  • Additional fields or business logic
  • User role and permission adjustments
  • Integration with third-party applications

We also offer expert advice on best practices to avoid over-customising in ways that could limit scalability or future updates.

Module Add-Ons & Expansions

Scale Smarter With New Functionality

As your business grows, so should your software. We help you identify, configure, and deploy new Dynamics 365 modules that extend the value of your current solution.

Popular Add-Ons We Support

  • Warehousing & Supply Chain extensions
  • Advanced Manufacturing modules
  • Payroll & HR integrations
  • Power BI reporting dashboards
  • CRM and Marketing automation
  • Jet Reports, OCR, EDI, and more

We ensure every new component fits seamlessly into your environment – with minimal disruption and maximum benefit.

Projects

Delivering Strategic Enhancements with Confidence

Whether you’re expanding into new regions, launching a new product line, or digitising a manual process, Austral Dynamics can support your next big initiative with end-to-end project services. We manage scoping, planning, development, and delivery with a focus on measurable outcomes and long-term value.

Examples of Project Work

  • Multi-company or multi-entity system rollouts
  • Integration with industry-specific or legacy systems
  • Migrating from third-party apps to native Dynamics features
  • New module or functionality implementations
  • Complex reporting builds or business intelligence dashboards

Our experienced consultants and project managers work closely with your internal team to deliver projects on time, on budget, and in line with your strategic vision.

Why Choose Austral Dynamics?

With over 15 years of experience in Dynamics support and implementations, we combine technical expertise with real-world business knowledge. Our support team includes functional consultants, developers, and accountants who understand how the system impacts your people and your processes.

With over 15 years of experience in Dynamics support and implementations, we combine technical expertise with real-world business knowledge. Our support team includes functional consultants, developers, and accountants who understand how the system impacts your people and your processes.

  • Microsoft Partner with certified Dynamics specialists
  • Flexible support packages tailored to your needs
  • Local, responsive, and proactive service
  • Long-term partner for system growth and digital transformation

Need a Support Plan? Looking to Extend Your System’s Capabilities?

Our team is ready to support you today and into the future